In an effort to continuously move forward and bring together all of the different help options for our customers we have created this new help portal with many new systems integrated into it. Help us all pull together and support each other by using it to collaborate with your peers, suggest features, log and track issues, request support and more! Below are some of the key areas of the new help portal.
Help Desk Ticketing: an organized way of responding to customers and categorizing issues, bugs and feature requests.
Knowledge Base: Published questions and answers
User Forums: A community of users and support staff all working together to ask and answer questions.
Popup Help: We use this in the AmeriCommerce administration console to give direct immediate help for the feature you are looking at. Less theory and big picture than immediate feature specific knowledge. We are planning to add a link straight to related KnowledgeBase articles from here since they will contain more information and other related articles themselves.
Screen Reference Documentation: This is the typical help file scenario found in many applications.
Training Videos: Guided tours of features and walk-thrus of how to do key things within AmeriCommerce.
About the Author
I describe myself as that little angel on your shoulder, yes the angel people...gah...always convincing and/or pestering you to innovate within your community of teammates, customers and peers and create something that will tangibly make our lives better. A cartopian society is just around the bend, mark my words! AmeriCommerce = my jObsession, I dream in features that solve problems and fantasize about the day we have 100 developers on staff. Shaping commerce is a passion of mine, it's the video game I can't put down and merchant success is the way I keep score.
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