- Phase 1: Statement(s) of Work
- Gathered from the customer and encompasses their needs. The customer should include as much information, screenshots, mockups as possible
- Phase 2: Prequalification ( < 5 mins is free, meetings are billable )
- Response is provided by a developer/implementation coordinator after being provided the scope
- DELIVERABLE: We provide a ball park estimate range, a gut check so-to-speak, for approval before getting into billable steps
- Phase 3: Quote Building & Speccing
- PAYMENT: $150/1st hr paid up front, custom dev rates apply after and will be approved, this payment is applied to the work if executed
- This phase covers the changes needed to produce the development. All changes to the system and database are outlined here, any final adjustments needed will be applied and a fixed bid is produced
- DELIVERABLE: Custom Dev & Implementation Spec Form Completed (fixed bid)
- The $150 fee associated with Phase 3 is a cost covering measure to build the specifications for the change in the AmeriCommerce system and typically involves up to 3 people’s time to judge all affected areas and map out all changes that will be needed. This avoids consuming hours that can help other customers providing difficult and detailed quotes that may not be executed. These specifications are needed to give you a fixed and accurate quote.
- Phase 4: Final Approval
- Approval of the fixed bid including all specs, compromises and assumptions.
- Accounting will bill for the work and the development is added to the development queue.
- If you decide not to move forward the $150 plus any outlined speccing overages from phase 3 are non-refundable.
- Phase 5: Development, Testing & Rollout
- Our team develops, tests and then rolls it out to test servers where automated tests begin
- The work is then pushed to production for client testing & approval
- Phase X: Cancellation Phase
- If a request does not get executed it is placed in our feature suggestion queue. Each release we pick from this area for the best changes we can find, the ones that offer the most benefit to our customers sales and management mechanisms. There is no timeline for inclusion and it could be anywhere from 1 month to 1 year or more depending on effort and impact, but we do take these suggestions seriously.
See the difference between custom development, feature suggestions, devshare and exclusions here.