How long is the free trial?
14 days with phone and email support.
How do I sign up?
Pick the plan that is right for your needs and checkout online with your credit card. Or call us at 1.800.936.9006 to get setup over the phone.
What comes with my store plan?
Provides hundreds of features and all of them are available on all plans. This includes facebook shop, mobile theme, store theme, blogs, discounts, loyalty rewards, coupons, embedded ecommerce tools, order management, customer management, and so much more.
Is there a setup fee?
No. Your monthly plan has no setup fees.
Can I change my plan later?
Yes. You can change at any time.
Can you help me with custom design & development?
Yes. Whether you have your own design or need us to create an optimized ecommerce design, we can help you create your site. We can also help with custom development for features, integrations, and tools. Just let us know what you are trying to do and we'll be glad to help.
How do multiple stores work?
Spark Pay® launched its multiple storefront feature almost a decade ago specifically for online store owners who wanted one admin console for many stores. Some of our stores have dozens of stores. You can manage stores easily within the admin.
Can I use apps and integrations in my store?
Yes. We have many apps and integrations and continue to add more. In the event you have a specific integration in mind, you can utilize the Spark Pay® API or have our team create a custom integration for you.
Do I need my own domain?
Yes. Order one with us or use your own. We'll provide you with your DNS settings to point your domain name.
What about store web hosting uptime and speed?
Spark Pay® servers are located at the Rackspace datacenter in Texas. Unlike many of our competitors, our servers never go above 30% utilization and are optimized 100% for Spark Pay® software and no other services run on these servers. We have 99.9% uptime on stores.
Yes. Spark Pay® Online Store has undergone extensive third-party auditing from TrustWave, the largest and most thorough Qualified Security Assessor (QSA) available. TrustWave performed vigorous onsite and offsite audits on all our systems, procedures and software and has certified Spark Pay® Online Store as a Level 1 PCI DSS compliant solution. This means we meet the highest standard of PCI compliance available. Your data and customer data is safe with Spark Pay®.