LivePerson Online Chat

Category: Customer Service

Website : www.liveperson.com

Integration Overview

Manage and optimize it all at scale? Try LivePerson Today

LiveEngage in-app messaging runs through your connection center operations at scale and is optimized for agents as well as the consumer’s messaging experience. With an infrastructure that supports up to 2.5B visits/month and close to 1.4M concurrent connections globally, LiveEngage infrastructure has been proven to support high-volume operations and data.

Through Neighborhoods and Bots, consumers are routed to the best team, bot or individual agent for their needs and not just the next person or bot available.

Benefits for Merchants:

  • Fast and simple setup
  • Connect with prospects and customers in real-time
  • Create and maintain time saving pre-written responses
  • Increase customer satisfaction
  • Make more sales; increase your conversion rates by more than 25%!
  • Out-of-the-box KPI reporting metrics that track engagement performance, agent effectiveness, and real time data on customer satisfaction
  • Protect your consumers' information with enterprise-grade security and stability

About The Partner

LivePerson, founded in 1995 and headquartered in New York, United States, offers a communication platform to users and brand owners across various industry verticals such as design, entertainment, automotive, banking, consumer services and more. The company's platform features AI-powered messaging that enables users to manage transactions through SMS, WhatsApp and Facebook.

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