The AmeriCommerce servers are all monitored 24/7 using several network, server, and application health systems, such as Microsoft Systems Center Operation Manager 2007 (OpsMgr) and other internal monitoring applications. Tools, such as OpsMgr, keep AmeriCommerce support team in the know about every aspect of the hosting environment, including hardware health, operating system and application issues, response time, capacity planning, and more.
Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to every one of the Rackspace data centers.
Only authorized data center personnel are granted access credentials to the Rackspace data centers. No one else can enter the production area of the data center without prior clearance and an appropriate escort.
Every data center employee undergoes multiple and thorough background security checks before they're hired.