LiveChat - Online Chat Integration
Key LiveChat advantages
- Increase of sales conversion rate up to 25%
- Instant customer contact with sales people
- Increase of customer satisfaction and loyality
- Stunning looks and social media fanbase generation
Chat Window
Easy to customize and rebrandable chat window. Out-of-the-box style templates.
Traffic monitoring
Track visitors in real time. Automatically invite them to chat if they abandon an order or shopping cart, and save the sale.
Analytics & Reporting
Generate reports for each agent with the number of chats, invitations or time spent with the customer.
Multiple languages
LiveChat works in over 20 languages. It's even possible to create own, English based translations
Compatible with all browsers
- Internet Explorer
- Firefox
- Google Chrome
- Opera
- Safari
- Web Mobile
Have Questions? We love to help.
1-800-936-9006 ex. 1
LiveChat is a powerful, fast and intuitive app, enabling your sales representatives to contact customers on the website. Help online visitors find what they need and convert them into customers.
LiveChat is available on PC and Mac. Operators can chat with vistiors on the go with LiveChat for iPhone, iPad, Blackberry, Windows Phone 7, and LiveChat for Android. There's even a web based interface, that can work in any browser.
Feature list
Agent application:
- Chat supervision
- Customer message typing sneak-peek
- Proactive invitations with an automated invitation triggering system
- Whispering invisible messages in-chat to aid the sales process
- Access to chat history with returning visitor recognition
- Chat transfers between agents and departments
- Chat conferences
- Audible and visual notifications
- Customer details including current page address,
- Unlimited concurrent chats displayed in tabs or windows
- Queueing visitors
- Banning of abusive visitors
- Canned responses
- Facebook details and pictures of customers logging in via FB Connect
Customer's window:
- Access from any web browser equipped device
- Typing indication
- Twitter, Facebook fanpage, Facebook Like, Google +1 buttons
- Logging in using Facebook
- Rate Me! system to evaluate performance of agents
- Sending the chat log to your e-mail address
- Pre-Chat surveys
- Post-Chat surveys
- Offline message form if after hours
- Audible and visiual notifications of replies
Website monitoring:
- Activity on the website displayed in real time
- Visitor status: Online, Invited, Chatting, Offline and more
- Referring pages
- Keywords
- Visit history
- Browser, language, country, city
- Notifications about new visitors
- Multiple websites supported
Customization:
- Pre-defined chat window templates
- Branding LiveChat with company logos
- Custom color scheme generator
- Chat Buttons, Standard Invitations and Personal Invitations and trigger galleries
- Upload of custom Chat Buttons, Standard Invitations, Personal Invitation and trigger graphics
- Easily customizable your Pre-chat Surveys, Post-chat Surveys and Offline Message forms
- Shared environment of common Canned Responses, URL Addresses and Push Pages
- CRM Integration
- 3rd party apps
Statistics:
- Pre-Chat and Post-Chat Surveys
- Agent availability
- Chat-to-goal conversion gauge
- Queue waiting, queue abandonment
- Google Analytics integration
- Invitations to chats ratio
- Agent performance ratings with avg. chatting time
- Customer satisfaction with agent comparison charts
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