What is ShipWorks?
ShipWorks is for people who sell online. It connects to your
online store or seller account. It downloads your orders and makes it
easy to create shipping labels,
manage customers and emails, and update the online status of
each order.
PRIMARY FEATURES
Integrated Shipping
Interapptive has established relationships with leading shipping carriers to provide you with
the best shipping support possible. ShipWorks supports the following carriers and 3rd party products:
DHL
- Quickly see rates and transit times for all shipments.
- Download and print live DHL labels in bulk.
- Supports domestic, international, and @Home services.
Endicia
- Directly communicates with DAZzle; no manual import or export required.
- Customizable tokenized rubber stamps printed on labels.
- Automatically imports tracking number and total cost after processing.
- Supports international shipments and prefills customs forms.
FedEx
- Quickly see rates and transit times for all shipments.
- Download and print live FedEx labels in bulk.
- Supports multiple packages, tokenized reference numbers, and ShipAlert.
- Supports standard and thermal printers, multi-up label sheets, and combined invoice and labels.
UPS OnLine Tools
- Quickly see rates and transit times for all shipments.
- Download and print live UPS labels in bulk.
- Supports multiple packages, tokenized reference numbers, and Quantum View Notify.
- Supports standard and thermal printers, multi-up label sheets, and combined invoice and labels.
UPS WorldShip
- Directly communicates with WorldShip; no manual import or export required.
- Customizable tokenized reference numbers printed on labels.
- Supports Quantum View Notify.
- Automatically imports service used, shipment weight, total cost, and tracking number after processing.
USPS
- Integrated directly with USPS for downloading live labels (without postage).
- Perfect for business with their own postage meters.
- Delivery confirmation is free for Priority Mail, and only $0.13 for First Class.
Stamps.com
- Directly communicates with the Stamps.com; no manual import or export required.
- Supports stealth postage mode.
- Customizable tokenized memo's printed on labels.
- Address verification and correction.
- Automatically imports tracking number after processing.
DSI (Discount Shipping Insurance)
ShipWorks includes a number of royalty-free invoice,
email, and report templates that you can customize to
fit your specific needs. Creating templates is simple using the built in editor
included with ShipWorks, and can be used to create HTML, text, csv, and XML output.
ShipWorks templates are based on XML and XSL, and easily handle totals, averages, sorting, conditional output,
and much more.
Examples of some of the templates that come with ShipWorks can be found in the Template Gallery.
Integrated Insurance
Interapptive Insurance saves you money on insurance rates. It is integrated into ShipWorks, easy to use, and
is hassle-free.
Easy to Use
ShipWorks installation is easy with the step-by-step installer. New users learn to use ShipWorks
quickly, and advanced users can take advantage of customizable menus, columns, and toolbars.
Automated Tasks
Configure
ShipWorks to do common tasks automatically, such as printing invoices, sending email,
and updating the online status of an order.
Automated tasks occur based on triggers you specify,
such as processing a shipment or when a new order is downloaded.
Manage Orders
Orders are directly downloaded by ShipWorks eliminating manual imports. ShipWorks keeps track of your notes,
shipments and tracking numbers, and emails related to each order. Orders are easily searchable and
easily organized using ShipWorks filters.
Manage Customers
ShipWorks maintains a comprehensive list of your customers based on all orders in the system.
Quickly see which customers have the most orders, have spent the most money, and all email and shipments sent
to any customer. Customers are easily searchable and easily organized using ShipWorks filters.
Shipping
ShipWorks pre-fills all address information for shipments, eliminating time-consuming copy and paste.
ShipWorks connects directly to each supported shipping provider, providing a fast, seamless label printing
with no manual exports.
Product weights and the customer-preferred shipping method are downloaded from your online store. ShipWorks
supports attached scales (USB and Serial) for easy manual weighing.
ShipWorks supports laser
and inkjet printers, and thermal printers such as Dymo
and Eltron. All varieties of label sheets are supported,
including multi-up sheets, combined invoices and labels,
full-sheet labels, and plain paper.
ShipWorks saves the tracking number for every processed
shipment. Track shipments in real-time from within ShipWorks
in response to customer inquiries. Send emails with
tracking information in one click. ShipWorks will email tracking
numbers
automatically as each shipment is processed using
automated tasks.
Customer Service
Quickly lookup orders and customers with the "Quick
Search" boxes. All order information, including notes, status, and
tracking information
is conveniently displayed at once. ShipWorks makes it
easy to keep customers up-to-date with shipping and status
notifications. Networking support keeps
all staff members synchronized.
Online Status Update
ShipWorks updates the online status of an order automatically or manually. Depending on your online store,
ShipWorks will send back one or more of the tracking numbers, shipping methods, costs, and payment status
of each order.
Filters (Search Folders)
Configure folders whose contents are based on search criteria. The content of each folder
is automatically updated when any change occurs.
Easily organize orders according to the steps
in your workflow, or use filtering to build complex reports about who is buying how much of what.
Email
Automatically send emails when shipments are processed.
Compose individual emails using the built-in
WYSIWYG editor. Sending email in bulk to groups of
customers is easy. Send payment requests, shipping notifications,
invoices, and product announcements. All emails are
saved by ShipWorks and can be associated with the order and customer
to which they are related.
Reports
Utilize reports that come with ShipWorks or create your
own. See what your customers are buying and how much of it. Compare your actual shipping costs to the shipping costs you are charging. ShipWorks makes
it easy to report on any aspect of your business.
Labels
Print labels on any label sheet, including Avery and Dymo. Labels are fully customizable
using ShipWorks templates. Labels can be printed for downloaded UPS or FedEx shipping labels,
address labels, or any type of label you need.
Our SureSize™ technology ensures that each label
is automatically zoomed so that no images or addresses are ever cutoff.
Data Export
Export any data in ShipWorks to any text based format, including .txt, .xml, and .csv.
Allows for export to third-party applications not directly supported by ShipWorks, such as
Excel, MOM, and Great Plains Accounting.
Multiple Computer Networking
Install ShipWorks on multiple computers and connect them all to the same ShipWorks database.
Each computer stays automatically synchronized with changes made on any other computer. Multiple
employees can work with ShipWorks at the same time, greatly increasing efficiency.
Users and Administration
ShipWorks supports multiple user accounts and is simple to administer. Managing users,
backing up ShipWorks, and network setup is easy with the step-by-step wizards
included in ShipWorks.
SQL Server Database
ShipWorks uses the Microsoft SQL Desktop Engine (MSDE), which is provided free with
ShipWorks, as its database. No database administration is required - its all handled by ShipWorks.