Customer & Order History
With AmeriCommerce's CRM Shopping Cart, all of your customer information resides securely in your own SQL Server database, allowing you to view detailed customer and order history. If you run multiple storefronts, customers are segmented by store.
Order Management
AmeriCommerce allows you to process orders in a way that fits your business. Charge credit cards online with a payment gateway such as Authorize.Net, or process them manually or within your accounting software such as Quickbooks.
Order History & Real-Time Tracking
Customers can log in to view real-time order tracking and order history information.
Automatic Confirmation Emails
AmeriCommerce offers fully customizable confirmation email templates, which are sent automatically when an order's status is changed, either through payment processing or manually in the administration console. Emails can be sent as plain text or HTML.
Save & Follow Up Abandoned Shopping Carts
When a customer leaves the site with items in their shopping cart, they can return hours, days, or weeks later and see their shopping cart contents waiting for them! The Abandoned Shopping Cart report lets you see all abandoned carts, their totals, visitor session data, and the customer contact information if it was supplied. AmeriCommerce Customer Relationship Management features allow you to send automated emails to the abandoned cart customers in an attempt to convert the abandoned cart into a sale.
Mailing List Management
Another feature of CRM Ecommerce involves mailing lists for your store's visitors. Maintain a mailing list with both customers and newsletter signups to delivery targeted, trackable email campaigns. Export your mailing list for use in other Email Campaign Management systems.
Order Processing Page
If you have a call center, orders can be entered from a phone call through the Order Editor.
User Defined Custom Fields & Data
- User defined custom fields on customers allow for tracking additional data with each customer, allowing you to customize your Customer Relationship Management
- Custom fields and additional data can be displayed on my account pages, registration, and one page checkout of our CRM Shopping Cart