Customer Relationship Management

Centralized customer management for order history & tracking, email campaigns, promotions and more!

Customer & Order History

With AmeriCommerce's CRM Shopping Cart, all of your customer information resides securely in your own SQL Server database, allowing you to view detailed customer and order history.

If you run multiple storefronts, customers are segmented by store.

Order Management

AmeriCommerce allows you to process orders in a way that fits your business.

Charge credit cards online with a payment gateway such as Authorize.Net, or process them manually or within your accounting software such as Quickbooks.

Order History & Real-Time Tracking

Customers can log in to view real-time order tracking and order history information.

Automatic Confirmation Emails

AmeriCommerce offers fully customizable confirmation email templates, which are sent automatically when an order's status is changed, either through payment processing or manually in the administration console.

Emails can be sent as plain text or HTML.

Abandoned Shopping Cart Followups

When a customer leaves the site with items in their shopping cart, they can return hours, days, or weeks later and see their shopping cart contents waiting for them!

Reports show all abandoned carts, their totals, visitor data, and the customer contact information if it was supplied.

Send automatic followup emails to abandoned cart customers in an attempt to convert the abandoned cart into a sale.

Mailing List Management

Maintain a mailing list with both customers and newsletter signups to delivery targeted, trackable email campaigns.

Offer targeted mailing list signups at checkout depending on what items are being purchased.

Built-in integration with Constant Contact, Exact Target and Mail Order Manager allow for best-of-breed email marketing at your fingertips!

MORE Features...

Custom Fields

Custom fields and additional data can be displayed on my account pages, registration, and one page checkout, or kept hidden for internal use and Web Service API Integration.
Phone Order Entry and Order Editing

Enable your call center or customer service representatives to edit orders in the administration console to add or remove items, refund or settle credit card charges, change addresses, and more.