AmeriCommerce recognizes that every business is unique, and no single shopping cart software can be everything to everyone right out of the box.
While AmeriCommerce offers more features and flexibility than any other shopping cart system available, we are always adding new functionality,
primarily from direct client and customer feedback.
Quite often a client will come along with very specific functionality requirements. While most of our competitors flatly turn down any
feature requests, we encourage our clients to make requests and submit proposals for custom functionality.
The DevShare Program
DevShare is a program we have created for our customers that help key changes get implemented in the software.
Typically a customer has a feature in mind that would help their business, sales, or customer experience that is not currently in AmeriCommerce's large feature set.
The customer will naturally ask for these features to be added into the software and we put them on a feature request list that we work down between releases.
However, there are times when the customer cannot wait for that feature. We consider this custom development because that immediate feature interferes with all future releases of the product. AmeriCommerce is more than happy to do this; however, a custom development fee is charged for the time it takes to produce that feature.
There are three levels of feature requests:
- Those that benefit the general public
- Those that only benefit the single customer asking for it, but the request still fits within the framework of AmeriCommerce
- Those that are completely out of scope of the AmeriCommerce system
AmeriCommerce will not perform Level 3 work as we are fully focused on the development of our eCommerce offerings. Level 2 will be full rate card billing as it does not benefit the future path of AmeriCommerce. We allow this development because it helps the customer and works within our existing framework. When the feature benefits more than just one customer, Level 1 development can be implemented. Because this benefits many customers, AmeriCommerce is willing to share the cost of developing that feature. Many feature requests are the same, so when similar requests occur we allow two or more customers the opportunity to share the cost of development. This is the program we call DevShare!
When the feature benefits more than just one customer, Level 1 development can be implemented. Because this benefits many customers, AmeriCommerce is willing to share the cost of developing that feature.
Level 2 will be full rate card billing as it does not benefit the future path of AmeriCommerce. We allow this development because it helps the customer and works within our existing framework.
AmeriCommerce will not perform Level 3 work as we are fully focused on the development of our eCommerce offerings.
Many feature requests are the same, so when similar requests occur we allow two or more customers the opportunity to share the cost of development. This is the program we call DevShare!