About AmeriCommerce
 Getting Started and Initial Setup
 Site Design and Layout
  Catalog and Product Management
 General Topics
 Images and Product Photos
 Content Management
 Email Management
 External Carting
 Marketing Management
 Microstores and Multiple Storefronts
 Order Management
 Payments Setup and Management
 Reporting and Analytics
 Security Management
 Shipping
  Other Software and Services
 AmeriCommerce API
 AmeriSync for Quickbooks
  Other Help and Docs
 Screenshots
 Training Videos
 Release History
 Glossary of Terms
AmeriCommerce Knowledgebase
Welcome to the AmeriCommerce Knowledgebase. Here you will quickly find answers to our most commonly asked questions.
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Recently Added Knowledgebase Articles
How to Modify the Product Group/Kit Layout/Table.
Common CSS Parser Errors (Parsing Errors Found)
How to: Customize Thesaurus Search
This article gives steps for setting up and editing the Thesaurus Search Feature.
How to use Custom AddThis Code. (Custom Icons)
How to setup Intuit Quickbooks Payment Gateway
In the theme editor, what settings are available for each page?
Multi-Store Security Setup
Advanced User Accounts, Multi-Store Security
How to add/edit User Roles/Groups/Permissions
How to Enter Admin User Accounts
How to Change the Top Navigation Links
Primary Knowledgebase Articles For Entire KB
Getting To Know AmeriCommerce
Conceptual overview of the AmeriCommerce System and its major areas.
Helpful Search Engine Optimization(SEO) Tools & Suggestions
Search engine optimization pointers, tips and tricks for optimizing your page for search engines and google.
How do I setup Email?
Is AmeriCommerce PCI compliant?
Can I run multiple stores using one Americommerce account?
How do I start a new store on Americommcerce?
Payment Methods Overview
Tips and Tricks When Getting Started
Go Live Checklist
Checklist for getting started and going live with your new AmeriCommerce website.
How to Create a New Theme
Product Catalog Overview
Supported Payment Gateways and Payment Methods
Creating and Modifying The Home Page
Implementing a Theme in AmeriCommerce
How Do I Add Categories to My Store?
How Do I Add Products to My Store?
How do I edit the left or right column and the header of my site to add content?
How do I point my domain or site to AmeriCommerce?
How do I turn the Horizontal Navigation Menu On and Off?
How to Accept Credit Cards
How to change the colors, fonts, sizes, alignment in a theme
HOWTO: Change the design or layout of the Product Details page?
Using and Modifying pre-built Themes
How can I remove a value using the import since it will not overwrite the data?
Importing Data
Using the AmeriCommerce Import Wizard
Exporting Data
Using the Data Export Wizard
How do I turn on one page checkout and remove the wizard checkout process?
HOWTO: Edit Your Site while browsing (Live Design™ Mode)
Live Design™ Web Site Builder gives quick access to many basic administrative functions
How do I change the header of my site?
What are the multiple Descriptions fields/tabs for in the Product Editor?
How do I Create and Modify Buttons & Graphics that are used across the site like the sign-in button, checkout button, etc.?
How do I edit the long description for a product in my catalog?
How to add a Custom Snap-In to your site
HOWTO: Setup Variants / Variant Matrix
Step by step of how to enter variants and then turn the variant matrix on at a global level.
What is a root category? How do I set a root category?
How do I make my site centered in Firefox?
How Do I Select a Root Category and Show & Hide a Category on a Per Store Basis?
How to hide a product category
When I change order status (i.e., from pending to shipped) does an email automatically generate notifying the customer?
AdCodes vs. Affiliate Codes, what's the difference?
Adding custom HTML/WYSIWIG widget
Affiliate Program Overview
Can I enter a manual order that has already been paid for?
Can I run PHP / ASP / Perl / Cold Fusion or any 3rd party code on my AmeriCommerce Site?
Can I use .bmp images on my website?
Can I use my own domain name instead of myname.americommerce.com?
Catalog Setup FAQs
Changing the Order Status
Channel Intelligence Script / Nextag ROI Script formatting
Checking for New Orders
Common AmeriCommerce Web Service API/SDK Errors
Common API Errors and Resolutions
Common CSS Parser Errors (Parsing Errors Found)
Content Page FAQs
Create a Micro Store / Changing Micro Store Settings
Creating a Custom Payment Method
Custom Payment Type / Method
Creating and Managing Affiliates
Creating and Modifying Content Pages
Creating Shipping Discounts, Coupon Codes and More
CSS Code for Vertical Fly-out Menu
CSS for fly-out menu
Custom Repeater Widget
how to use the custom repeater snap-in to create custom layouts for link groups, category lists and to style navigation elements
Custom Shipping Methods
Defining Warehouses
Discount Methods
Displaying - Shipping Additional Information
Do you support PaymentTech - PaymenTech Gateway?
Does AmeriCommerce support Asp.net 2.0 and the .Net framework version 2.0?
Element Theme - Floating Right Sidebar
ExactTarget Integration
External Tracking Scripts: Where can external tracking scripts be placed?
Generating a Printable Invoice
Getting Started with Google Checkout
Helpful 3rd Party Add-Ons
External services that AmeriCommerce believes will extend your stores' functionality and appeal
How are templates used within AmeriCommerce Themes?
an explanation of templates
How Can a Customer Designate an Order as a Gift?
Outlines how customers can send products as gifts
How can I add and edit the products in the New Items, Featured Items, Hot Sellers, Sale Items snap-ins?
How can I add Custom Store Text and Labels?
How Can I Display a Product in Multiple Categories?
Outlines assigning a product to multiple categories
How can I enable upsells, cross-sells, or suggest related products?
AmeriCommerce handles upsells, cross-sells, and related products through the Related Items tab on the Product Editor.
How can I have 1 theme applied to multiple sites and change my home page's content?
How can I include a link to an external custom HTML file?
How can I make special content display for certain manufacturers, categories, etc ?
How can I optimize my pages with SEO settings and how are page titles, meta tags and descriptions generated by default?
How can I see how long a page takes to load?
How Can I Send Partial Shipping Notifications?
How Can I Setup Prices for Wholesale Customers?
How can I suppress credit card information from showing on the Invoice?
How do AmeriCommerce site updates work?
Explains the website updating process
How do I add a credit to someone's account?
How do I add a Favicon to my site?
How Do I Add A Free Item To A Customer's Cart?
Outlines how to add a free item to a customer's cart.
How do I Add a Manufacturer Dropdown List?
How do I add photos to my home page?
How do I change a color or style?
How do I change and configure the image source for product photos?
How do I change my background?
How to change your site's background.
How do i change my logo?
How do i change my logo?
How do I change the color and style of the breadcrumb trail and the category path to a product?
How Do I Change the Display for the Currency Symbol?
How do I change the product description tab names on a per product basis?
How do I create a User Group and Account with API Access?
How do I define multiple items to apply a discount to?
How do I delete a cart for a Customer
customer maintenance , customer cart
How do I get multiple product pictures to show up on the product details page and specify their position?
Multiple product pictures with thumbnails and zoom
How do I get UPS Negotiated Rates in AmeriCommerce?
Steps to get UPS negotiated rates in AmeriCommerce.
How do I globally change the product description tab names?
How do I hide my prices until a customer logs in?
How Do I Import Variants?
How do I incorporate OpenAds?
OpenAds
How Do I Reduce OnDemand Licensing Fees?
How Do I Reduce Traffic Bandwidth Usage Using Rules?
How Do I Remove Customer(s) from the Mailing List?
Removing customer/customers from the mailing list
How Do I Reset a Customer's Password?
Reset the password of your customers
How do I search for a customer?
How do I set the size of the picture popup and zoom page from the product editor?
Adding a scrollbar to your picture popup page
How do I set up secure file downloads for eProducts?
How do I set up Zoomify for my site?
How do I Setup a Payment Gateway to only Authorize (not charge) a Credit Card at Order Placement?
How do I setup AmeriCommerce to connect to T-HUB?
How do I setup AmeriCommerce to use a payment gateway such as Authorize.net?
How do I setup color and size options and variants for my products?
How do I setup email alerts to be notified of new orders?
How Do I Setup Google Product Search?
How do I setup horizontal navigation and drop down submenus?
How do I Setup MAP pricing
How do I setup PayPal Payments for standard Paypal?
PayPal Standard Setup
How do I setup PayPal Website Payments Pro?
PayPal Website Payments Pro
How do I setup ShipWorks to work with AmeriCommerce?
How do I Ship a Product for Free?
Outlines how to ship a product for free
How do I show quantity on hand / number available of a product on the Product Page?
How do I turn on static HTML pages to make the urls more search engine friendly?
How do I use AmeriSync to Import Orders and Customers into Quickbooks?
How do I Verify my Site in Google Webmaster Tools?
How Do I verify my website for Google?
How do I view a report by a date range?
How do SSL Certificates work and what are my options?
How do we allow the ability to specify that a customer wants to pick up an order?
How do you setup the Attribute Drop Down Group snap-in?
How do you use Generic Variable Merges?
How does a customer enter their third party UPS account into an order?
How does AmeriCommerce integrate with accounting systems?
How does the product picture zoom feature work?
How long does it take to receive a Free Trial?
How to Activate Shipping Estimation on the Product Details Page?
How to add a form that submits to an external website
How to add head tags to a theme ( All pages or Specific Pages)
How to add Head Tags to your theme
How to Add New Customers?
Adding new customers via the editor and Data Import Tools
How to add photos to products (new or existing)?
Shows how to add images to product details on the quick product entry or product editor
How to add the Order Comments field on the Checkout page?
How to add/edit User Roles/Groups/Permissions
How to Apply a Coupon Code to an Order
How to Change the Top Navigation Links
How to create custom Buy It | More Links
Modifying the Buy It | More Links on Snap-Ins
How to create Customer Based Pricing for Products
Creating multiple customer types and assigning a different price to each for some or all products
How to create Discounts using Coupon Codes
Creating discounts with coupon codes
How to create/change store text profile
How to Delete an Order?
How to Delete Product(s)?
Delete product or products through the admin console or product import
How to Display Variant Swatches.
How to Enable Call for Shipping Outside of Regions.
Shipping Outside of Regions
How To Enable PPC Analysis
How to Enter Admin User Accounts
How to Export/Import a Theme
How to Export/Import Themes
How to implement the RMA feature
Setup and usage of RMA feature
How to make a canonical tag for the homepage?
How to specify your canonical tag for the homepage
How to make a Free Shipping option
How to Modify Homepage content using Live Design
How to Modify the Product Group/Kit Layout/Table.
How to Preview a Theme Without Making it Active
Previewing themes without selecting it as the store's active theme.
How to remove all instances of shipping cost and cost calculators
How to Send Emails and Review History of Emails Sent to a Customer?
Sending emails to customers
How to set your PayPal IPN
Set up your paypal instant payment notification
How to setup Constant Contact Mailing List
Setup a Constant Contact Mailing LIst
How to Setup DHL Live Shipping Rates?
Setting up DHL Live Rate Calculation for your store front.
How to Setup FedEx Live Shipping Rates?
Setting up FedEx Live Rate Calculation for your store front.
How to setup Intuit Quickbooks Payment Gateway
How to setup ShareASale tracking code
How to setup Simple Spam/Bot prevention for contact forms?
How to Setup Subscriptions / Recurring Orders
How to setup tax rates and how do they work?
How to Setup UPS Live Shipping Rates?
Setting up UPS Live Rate Calculation for your store front.
How to Setup USPS Live Shipping Rates?
Setting up USPS Live Rate Calculation for your store front.
How to test your store from start to finish.
How To UpLoad A Product Picture Using the Product Editor?
Products
How to Upload Files/Images? (File Explorer & FTP)
Upload images and files using File Explorer or a FTP Client
How To Use Amazon's Simple Storage Service (S3) For Your Product Images.
Using Amazon's file storage
How to use Custom AddThis Code. (Custom Icons)
How To Use The "Add To Cart" Link Generator to Integrate with an Existing/external site
Remote External Carting
How to use the Image/Logo Widget?
How to use the Image/Logo Widget
How To: Add Social Networking Links for your Products
Instructions on using Social Bookmarking Links
How to: Add Your Store to Facebook Shop Tab
how to setup facebook shop tab
HOW TO: Allow Customer to Upload Files
How to allow a customer to upload their own files to your website.
HOW TO: Allow Customer to Upload Files
How to allow a customer to upload their own files to your website.
How To: Automatically send email when a customer changes profile information
How to: Customize Thesaurus Search
This article gives steps for setting up and editing the Thesaurus Search Feature.
How to: Disable Payment Methods for Certain Products
How to: Disable Payment Methods for Certain Products
How To: How To Add Photos To The Affiliate Build Links Page.
Adding images to the affilaite build links page.
How to: Limit the Number of Attributes Displayed and Show More/Less link
How to: Setup a Mobile Optimized Store.
How to create a mobile optimized site
HOW TO: Setup a Product Group (Sell Parent Track Item Inventory Transparently)
HOW TO: Setup auto association of products and images.
Auto association of products and images - auto association explained and format for setup
HOW TO: Setup auto association of variants and swatches
How To: V2 Theme Manager Overview
V2 Theme Manager overview
How To: View a Mailing List
How to view your mailing list
How-To: Create a custom product list layout for emails.
How-To: Process Payments in Americommerce.
How-To: Use External Images for your Product Images.
How/where do I change the style/layout for "Matrix Style Variant Display"?
HOWTO: Add Forms to your Website
Outlines adding static html forms to your site
HOWTO: Automatically Send Emails Asking For Product Reviews
Automatically send an email to customers after they place their order to request them to review products on your site.
HOWTO: Create a contact / request form
HOWTO: Create a Custom Search Box
HOWTO: Create Advanced Product Review
How to add Product Reviews to the Description tabs of the Product Display
HOWTO: Create and Manage Gift Certificates
Create and manage gift certificate
HOWTO: Enable the automatic image picture resizer cache for resizing images on the fly
HOWTO: PayPal Express Checkout
Setup Paypal Express in AmeriCommerce
HOWTO: Set up the slideshow widget
This article gives the steps for setting up and editing the slideshow widget.
HOWTO: Setup Campaign AdCodes
HOWTO: Setup Price Calculator & Calculations
The pricing calculator helps you extend a base price or cost of an item dynamically using rules.
HOWTO: Setup Product Groups & Kits
Explains the flags, settings and features for the product groups & kitting functions
HOWTO: Setup Product Reviews
Explains how to set up product reviews
HOWTO: Setup Wish Lists & Gift Registry
HOWTO: Use Custom URLs
custom urls, mod rewrite, rewrite path, redirect urls
I am falling out of PCI compliance with the following error: "Potential Sensitive Persistent Cookie Sent Over a Non-Encrypted (SSL) Channel"
Potential Sensitive Persistent Cookie Sent Over a Non-Encrypted (SSL) Channel
I had an order from an affiliate, but it's not showing up in my reports?
In the theme editor, what settings are available for each page?
Integrating the shopping cart with an existing web site using form posts
Adding an item to the cart using a form.
Is the theme file based or am i forced to use your interface?
Is there a way to define multiple items to apply to a discount?
Is there a way to define multiple items to apply a discount to?
Mailing List / Email Campaign
Managing Inventory with AmeriCommerce
Multi-Store Security Setup
Advanced User Accounts, Multi-Store Security
Multiple Storefront Pricing
My Authorize.Net account is not working properly. What did I do wrong?
New Order Edit Page Overview
Offering Tiered Pricing by Customer Type
Outdated USPS Domestic Rate Calculator API (RateV4)
Payments Setup FAQs
Planning the Category Structure
Please Select Shipping Method... But no options appear in the dropdown box... What do I do?
What to do if no shipping options appear when placing an order
Price and Advanced Pricing Techniques
Processing Orders Manually
Product Import does not import single quotes or imports special characters
Product Pricing Import
Importing Custom Types into the Admin Console.
Product Specific Shipping Settings
Re-Processing a Credit Card Transaction
REMOVED FEATURE: IsAddon/IsUpgrade on Related Products
Sample code for Creating Shipments via API
Sample code for Creating Shipments via API
Scan Alert : Where To Sign Up.
scan alert, scanalert, setup scanalert, hackersafe, hacker safe, scanning website
Setting Up PayFlow Pro
Setting up Payment Gateway PayFlow Pro
Setting up Submenus/Dropdown menus
Shipping Setup FAQs
ShopZilla Account Setup for Raw Feeds.
ShopZilla Account Setup
Should I redirect my old URLs to new pages using the AmeriCommerce URL rewriting engine?
Snap-In Modules: What are they, and how to use them
Stone Edge / AC API Setup
Style Designer
Styling Snap-Ins: Sale Items, Hot Sellers, Spotlight Items, New Items, Related Items and Featured Items
System.OutOfMemoryException: Exception of type System.OutOfMemoryException was thrown.
Tax and Region Setup FAQs
Themes File/Folder Structure
Troubleshooting Common Google Base Errors
Understanding "Product Groups & Kits"
Discusses the uses of product groups and kits, AmeriCommerce's parent-child relationship for products.
User Accounts FAQs
Using Amazon S3 storage for eProduct deliverables
How to Setup Amazon S3 for use with eProducts
Using Site Explorer to Manage Content
Using Site Explorer to create and manage content and links
Using the Affiliate Console
Using the On-Site Banners function
V2 Themes FAQs
Variant Inventory Tracking
WebTrends Ad Director Beacon Tracking Script Example Usage
What are custom fields and how are custom fields setup and used?
What Are Customer Types and How Are They Used?
Creating and using customer types
What are CVV Authentication Codes and why are they not stored?
What are Email Templates and How to Use Them?
Using Email Templates
What are Global Regions and How are They Setup?
Overview of Global Regions
What are my options for uploading and associating an image with a product?
What Are Product Lists And How Do I Set-up A Product List?
What are product personalizations?
What are Product Statuses and how are they setup?
What are some of the standard fees and charges for setting up a new e-commerce site?
What are Template Override Areas?
What are Variant Swatches and how are they useful?
What do Alpha, Beta, Release Candidate and Production version types mean?
What do the colored dot icons in the Visitor Log mean?
What Google Checkout API Version Do I Choose?
What Google Checkout API Version Do I Choose?
What is a cloned product and How to make one?
What is a cloned product and How to make one
What is a Link Group and How Do I Setup a Link Group?
What is a site merge field? How is a merge different than a snap-in?
What is DevShare and how can it help me?
What is Drip Series Email and How is it Setup?
What is included with Free Tech Support?
What is role-based security and how does it benefit my business?
What is the difference between "categories" and "attributes" in AmeriCommerce?
What is the difference between a MicroStore and a Multiple Storefront?
What is the difference between Product Status, Stock Status, and Availability?
What is the difference between the .aspx and .html/.htm page extensions?
What is the difference between the Discount Rule Type: item in cart and item in cart (multiplied)?
What is Tree Navigation and how do I set it up?
What is Visitor Traffic & Analytic Rules and How is it Setup?
What is Zoomify Integration?
Explanation of Zoomify and it's advantages
What Merge Codes are available?
Listing of all available site merges
What payment options does PayPal provide? PayPal Explained.
What PayPal payment options are available with AmeriCommerce?
PayPal Payment Options
What Tax options does AmeriCommerce provide?
Where should I install the Javascript code for Google Analytics?
Why do some of my product photos show up grainy and pixelated?
Widgets page/adding and editing widgets from backend
You are receiving the warning "This page contains both secure and non-secure items." when visiting your secure web site through Internet Explorer.
This page contains both secure and non-secure items
Does AmeriCommerce integrate with OrderMotion?
HOW TO: Setup auto association of category and manufacturer images

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