Holiday Readiness

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AmeriCommerce is ready for Black Friday, Cyber Monday, and a busy busy holiday season for our family of store owners working hard to sell stuff!

Vital measures are in place to protect your store’s performance, uptime and availability during this busy season. Because we care about your stores having a great end of year sales effort, here are a few things we’re watching during November and December.

Traffic Spikes

In the event we have major spikes in traffic, we’ve got spare machines at Rackspace spun up and ready for big traffic. Rest assured your promotional efforts are in good hands.

Optimized Servers

As always, AmeriCommerce servers are optimized with no superfluous software draining precious resources. Special effort has gone into optimizing our cloud services to address resource demands and site performance.

Reliability Measures

During the next two months, AmeriCommerce will continue to provide localized hotfixes to address critical services for merchants stores in order to support current software configurations. All new features (and our new admin console) will roll out in early 2014.

24/7/365 Monitoring

AmeriCommerce has robust and deeply integrated site monitoring tools to ensure stores, servers, databases, DNS and other critical systems are monitored and up and running as expected. All stores will be monitored and we’ll be notified on the first sign of any issue.

Enhanced Support Focus

Through the holiday season, special support services are in place to address site issues and support issues that interfere with customer checkout processes. This also includes Saturday support between 10am and 4pm CST.

Powerful Features

Make sure to put the feature power of AmeriCommerce to work for you and create enticing special offers, rewards and incentives to take advantage of this holiday season.

For any support related issues or questions, go to support.americommerce.com or call 1-800-936-9006 (option 2) anytime between 9am and 6pm CST Monday through Friday and Saturday 10am to 4pm CST.

Happy holiday selling!

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17 comment(s)
Brian Gluck December 12, 2013 8:07 AM reply
I didn't have any reported issues of downtime or significant delays from any of my clients this Black Friday / Cyber Monday. This is especially significant considering reports detailing that Cyber Monday 2013 was the "biggest online spending day ever".

4 comment(s)
Spark Pay (Store Admin) December 12, 2013 8:17 AM reply
Thanks Brian! We worked hard to create a full PCI certified private cloud over the last 2 years and it paid off immensely in agility and capacity.

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